Course Procedures - Guidelines for Parents/Guardians
STAFFING
All courses staff will be registered/cleared by carrying out an enhanced disclosure and will hold the necessary qualifications for the sport or activity they are instructing. Some courses may be run by outside specialist companies. In this case, copies of CRB checks, risk assessments and liability insurance will be obtained prior to facilitating the course.
INSURANCE
The Felsted Schools are comprehensively insured. A copy of our certificate can be found at the Ingram’s Office.
CHILD SECURITY
Children will need to be registered in AND out of each course session. If your child is to be collected by someone other than the person dropping them off, you will need to advise the course staff.
LOST PROPERTY
At the end of each day of the course lost property will be displayed at the pick up point. We cannot guarantee the return of all lost property. Lost property will only be held for 14 days after a course has finished. We would advise that you clearly label any clothing, kit or equipment.
LUNCH
Most courses will include lunch, but please do check the course details to be sure this is the case. If you send children with a packed lunch please note that we do not always get access to refrigeration facilities, though all lunches will be stored in a cool dry place. We will always provide drinks throughout the day.
ACCIDENT REPORTING
Any incidents, e.g. administering first aid, will be documented by the Course Director and parents/guardians will be made aware of the incident that occurred to their child. It is essential that parents sign all incident report forms so that they are immediately and fully aware of anything that may have occurred to their child that day. Our accident emergency plans will be within the course risk assessment documents. If a serious accident takes place during the camp you will be contacted as soon as possible.
FIRE SAFETY
Our fire emergency action plans are included within our risk assessment documents.
ADVERSE WEATHER
For outside activities we would recommend that children bring suitable clothing in case of inclement weather, equally we advise you to send children with plenty of sunscreen during hot weather. Courses staff cannot administer this but our staff will encourage children to put this on at regular intervals throughout the day. When appropriate if the weather is cold, too hot or wet, children will take part in indoor activities. We will provide refreshments for children throughout the day.
BULLYING
Bullying is not tolerated on any course. If a child feels that they are being bullied then they are encouraged to report this direct to their tutor. Tutors will pass this information on to the Course Director immediately who will then discuss the matter with the child and with their tutor. There are no excuses for such behaviour. If we are convinced that bullying has taken place then we will decide what action is appropriate. If the bullying is of a serious nature we will inform the relevant parent/guardian. In a serious case we may need to consider the removal of the bully from the course.
BEHAVIOUR
Staff will treat all children fairly and recognise that each is an individual. We aim to provide a challenging, fun learning experience for each child. Our staff continuously encourage positive and good behaviour from every child, through recognising and rewarding such behaviour.
Challenging/Inappropriate behaviour management procedure
1. Initially the tutor will try to deal with the situation.
2. If unsuccessful: Course Director will try to deal with the situation, removing the child/children from the group if necessary
3. If unsuccessful: parent/guardian will be involved. In some cases the parent/guardian will be asked to collect the child/children during course time. We will endeavour to involve a parent/guardian at the end of the course whenever possible.
CONCERNS AND COMPLAINTS PROCEDURE
Should you choose to make a complaint or you have any concerns about a course, you should first contact the Course Director. If this route of communication is not appropriate then please contact the Courses Officer direct by phone, email or letter.
Courses Officer, The Felsted School, Felsted, Essex, CM8 3LL
Tel: 01371 822634 Email: coursesofficer@felsted.org
A record is always made on recording full details including any subsequent details, and action taken. If necessary the complaint will be investigated and a written report will be returned to the complainant within 10 working days.
UNCOLLECTED/LOST CHILD PROCEDURE
At least two adults will remain with the child until collected. We will not allow the child to return home alone or with an unauthorised adult unless we have your permission. If after two hours no one arrives to collect the child and we have been unable to contact anyone by telephone, we will call the local social services department who will make arrangements for a social worker to collect the child.
CONTACTING PARENTS/GUARDIANS
Parents will be contacted in the event of serious injuries such as:
- A broken or suspicion of broken bone.
- If the child is unable to participate due to serious illness.
- If a child is seriously unhappy about being on the camp.
- Bang to head that may result in concussion.
- Any situation resulting in a hospital visit (we will endeavour to contact you before any hospital visit)
- Serious behaviour problem.
CHILD SICKNESS
Every child attending a course must be rid of any sickness/illness 48 hours prior to the camp commencing. Parents that would like to discuss their child’s case individually are more than welcome to contact us.
MEDICATION
We will only administer prescribed medication to a child, e.g. inhaler or antibiotics. To do this we will need written and verbal consent from the parent, signing a medication form at the start of a course can do this. The Course Director will document the administering of medication.
EMERGENCY MEDICAL ADVICE
We seek written permission from every parent that we can call on emergency medical advice e.g. call an ambulance if required. This requirement will be placed on our terms of agreement on our application form that parents sign. If a child suffers from anaphylaxis (primarily nut allergy) we must be informed of this on the child’s application form. In this case we will ask for written consent from the parent allowing us to administer emergency treatment if needed. It is essential that either the parent or someone with the correct medical background give adequate training in how to administer the injection.
HIV AND AIDS CONFIDENTIALITY
There is no obligation to disclose information about an individual regarding HIV to our members. Disclosure of information is not permissible without the consent of the individual or their parent/guardian.
EQUAL OPPORTUNITIES
We welcome children of all races, religious beliefs, cultures, languages, gender, health and character to attend and enjoy our courses. Staff demonstrate a positive attitude towards the children, and we believe in fostering and promoting a similar positive attitude between the children themselves. Any sort of discriminating behaviour whether from attendees, staff or parents is unacceptable. This sort of behaviour will be challenged and dealt with immediately.
SAFEGUARDING CHILDREN & CHILD PROTECTION
The aim of this policy is to safeguard children’s welfare, by fostering an honest, open, caring and supportive climate. The Felsted School fully recognises the contribution it can make to protect and support the children. The Child Protection Policy applies to all staff at Felsted School, paid and volunteers, and failure to comply could have serious disciplinary consequences.
All adults working with or on behalf of children have a responsibility to safeguard and promote the welfare of children. Our Child Protection Officer is: Karen A Megahey, Pastoral Deputy, 01371 822673, kam@felsted.org
Updated 9th June 2008
Course Procedures - Guidelines for Parents/Guardians
STAFFING
All courses staff will be registered/cleared by carrying out an enhanced disclosure and will hold the necessary qualifications for the sport or activity they are instructing. Some courses may be run by outside specialist companies. In this case, copies of CRB checks, risk assessments and liability insurance will be obtained prior to facilitating the course.
INSURANCE
The Felsted Schools are comprehensively insured. A copy of our certificate can be found at the Ingram’s Office.
CHILD SECURITY
Children will need to be registered in AND out of each course session. If your child is to be collected by someone other than the person dropping them off, you will need to advise the course staff.
LOST PROPERTY
At the end of each day of the course lost property will be displayed at the pick up point. We cannot guarantee the return of all lost property. Lost property will only be held for 14 days after a course has finished. We would advise that you clearly label any clothing, kit or equipment.
LUNCH
Most courses will include lunch, but please do check the course details to be sure this is the case. If you send children with a packed lunch please note that we do not always get access to refrigeration facilities, though all lunches will be stored in a cool dry place. We will always provide drinks throughout the day.
ACCIDENT REPORTING
Any incidents, e.g. administering first aid, will be documented by the Course Director and parents/guardians will be made aware of the incident that occurred to their child. It is essential that parents sign all incident report forms so that they are immediately and fully aware of anything that may have occurred to their child that day. Our accident emergency plans will be within the course risk assessment documents. If a serious accident takes place during the camp you will be contacted as soon as possible.
FIRE SAFETY
Our fire emergency action plans are included within our risk assessment documents.
ADVERSE WEATHER
For outside activities we would recommend that children bring suitable clothing in case of inclement weather, equally we advise you to send children with plenty of sunscreen during hot weather. Courses staff cannot administer this but our staff will encourage children to put this on at regular intervals throughout the day. When appropriate if the weather is cold, too hot or wet, children will take part in indoor activities. We will provide refreshments for children throughout the day.
BULLYING
Bullying is not tolerated on any course. If a child feels that they are being bullied then they are encouraged to report this direct to their tutor. Tutors will pass this information on to the Course Director immediately who will then discuss the matter with the child and with their tutor. There are no excuses for such behaviour. If we are convinced that bullying has taken place then we will decide what action is appropriate. If the bullying is of a serious nature we will inform the relevant parent/guardian. In a serious case we may need to consider the removal of the bully from the course.
BEHAVIOUR
Staff will treat all children fairly and recognise that each is an individual. We aim to provide a challenging, fun learning experience for each child. Our staff continuously encourage positive and good behaviour from every child, through recognising and rewarding such behaviour.
Challenging/Inappropriate behaviour management procedure
1. Initially the tutor will try to deal with the situation.
2. If unsuccessful: Course Director will try to deal with the situation, removing the child/children from the group if necessary
3. If unsuccessful: parent/guardian will be involved. In some cases the parent/guardian will be asked to collect the child/children during course time. We will endeavour to involve a parent/guardian at the end of the course whenever possible.
CONCERNS AND COMPLAINTS PROCEDURE
Should you choose to make a complaint or you have any concerns about a course, you should first contact the Course Director. If this route of communication is not appropriate then please contact the Courses Officer direct by phone, email or letter.
Courses Officer, The Felsted School, Felsted, Essex, CM8 3LL
Tel: 01371 822634 Email: coursesofficer@felsted.org
A record is always made on recording full details including any subsequent details, and action taken. If necessary the complaint will be investigated and a written report will be returned to the complainant within 10 working days.
UNCOLLECTED/LOST CHILD PROCEDURE
At least two adults will remain with the child until collected. We will not allow the child to return home alone or with an unauthorised adult unless we have your permission. If after two hours no one arrives to collect the child and we have been unable to contact anyone by telephone, we will call the local social services department who will make arrangements for a social worker to collect the child.
CONTACTING PARENTS/GUARDIANS
Parents will be contacted in the event of serious injuries such as:
- A broken or suspicion of broken bone.
- If the child is unable to participate due to serious illness.
- If a child is seriously unhappy about being on the camp.
- Bang to head that may result in concussion.
- Any situation resulting in a hospital visit (we will endeavour to contact you before any hospital visit)
- Serious behaviour problem.
CHILD SICKNESS
Every child attending a course must be rid of any sickness/illness 48 hours prior to the camp commencing. Parents that would like to discuss their child’s case individually are more than welcome to contact us.
MEDICATION
We will only administer prescribed medication to a child, e.g. inhaler or antibiotics. To do this we will need written and verbal consent from the parent, signing a medication form at the start of a course can do this. The Course Director will document the administering of medication.
EMERGENCY MEDICAL ADVICE
We seek written permission from every parent that we can call on emergency medical advice e.g. call an ambulance if required. This requirement will be placed on our terms of agreement on our application form that parents sign. If a child suffers from anaphylaxis (primarily nut allergy) we must be informed of this on the child’s application form. In this case we will ask for written consent from the parent allowing us to administer emergency treatment if needed. It is essential that either the parent or someone with the correct medical background give adequate training in how to administer the injection.
HIV AND AIDS CONFIDENTIALITY
There is no obligation to disclose information about an individual regarding HIV to our members. Disclosure of information is not permissible without the consent of the individual or their parent/guardian.
EQUAL OPPORTUNITIES
We welcome children of all races, religious beliefs, cultures, languages, gender, health and character to attend and enjoy our courses. Staff demonstrate a positive attitude towards the children, and we believe in fostering and promoting a similar positive attitude between the children themselves. Any sort of discriminating behaviour whether from attendees, staff or parents is unacceptable. This sort of behaviour will be challenged and dealt with immediately.
SAFEGUARDING CHILDREN & CHILD PROTECTION
The aim of this policy is to safeguard children’s welfare, by fostering an honest, open, caring and supportive climate. The Felsted School fully recognises the contribution it can make to protect and support the children. The Child Protection Policy applies to all staff at Felsted School, paid and volunteers, and failure to comply could have serious disciplinary consequences.
All adults working with or on behalf of children have a responsibility to safeguard and promote the welfare of children. Our Child Protection Officer is: Karen A Megahey, Pastoral Deputy, 01371 822673, kam@felsted.org
Updated 9th June 2008